Eleven years ago, a mission statement was written on a napkin, we take care of our patients, residents, families and staff…. the rest takes care of itself.” Our team has spent the last eleven years building systems and processes to support performance improvement. But without a dedicated staff, those systems and processes can only get you so far. At Burgess Square, we often recite a famous quote by Vince Lombardi; “Perfection is not attainable, but if we chase perfection, we can catch excellence.” Thank you to the staff, partners and believers that have supported Burgess Square. It is your passion, commitment and drive to chase perfection that has allowed us to catch excellence.
The AHCA/NCAL National Quality Award Program is a progressive, three-step process that encourages the continuous learning, development, and execution of integrated quality systems to achieve performance excellence. Each progressive step requires a more detailed and comprehensive demonstration of quality integration and performance. The criteria for each step is based on the Baldrige Performance Excellence Program.
Gold—Excellence in Quality Award recipients are recognized as some of the best performers in the long term care profession. They are prior recipients of the Bronze—Commitment to Quality and Silver—Achievement in Quality Awards. Applicants who receive the Gold award address the Baldrige Program’s Healthcare Criteria for Performance Excellence in its entirety to demonstrate that they are achieving high levels of performance in health care, customer satisfaction, financial, market, workforce, process, and leadership.